Refund and Returns Policy for Cartopunie
Effective Date: December 26, 2024
At Cartopunie, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied with the products you’ve ordered, we are here to help guide you through the return and refund process. Please read our policy carefully to understand how we handle returns and refunds.
1. Return Eligibility
We accept returns for most products within 30 days of the delivery date. To be eligible for a return, your product must meet the following conditions:
- The product is in new, unused condition, and in the original packaging.
- The product is not damaged or defective (unless a defect occurred during shipping or is covered by the manufacturer’s warranty).
- The return request is made within 30 days of the delivery date.
2. How to Request a Return
To initiate a return, please follow these steps:
- Contact our customer service team at info@cartopunie.com or call us at (419) 653-4285.
- Provide your order number and the reason for the return. If the product is defective or damaged, please include any photos that show the issue.
- Our team will review your request and provide you with detailed instructions on how to return the item.
3. Non-Returnable Items
The following items are non-returnable:
- Opened or used products that are no longer in new condition.
- Custom or personalized products that have been altered according to your specifications.
- Products marked as final sale or clearance items.
4. Return Shipping Costs
In most cases, Cartopunie will cover the return shipping costs only if the product is defective, damaged, or was sent incorrectly. If the return is due to customer preference (e.g., ordering the wrong product), the customer will be responsible for the return shipping fees.
Once the return is approved, we will provide a prepaid shipping label if applicable. Please ensure that the returned product is securely packed to avoid damage during shipping.
5. Refund Process
Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please note:
- Refunds will be processed within 7-10 business days after we receive the returned product.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged or defective product).
6. Exchanges
If you would prefer an exchange rather than a refund, please contact us at info@cartopunie.com. We will provide guidance on how to return the original item and how to place a new order for the desired replacement. Please note that exchanges are subject to product availability.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. To assist us in processing your return or exchange, please send photos showing the damage or defect. We will arrange for a replacement or refund, depending on your preference.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at info@cartopunie.com or call (419) 653-4285. If the order has already been processed or shipped, we will not be able to cancel it. However, you can still return the item according to our standard return policy.
9. Refund and Return Disputes
In rare cases, if you experience any issues or disagreements with the return or refund process, please reach out to us at info@cartopunie.com. We will work with you to resolve the matter and ensure your satisfaction.
10. Contact Us
If you have any questions about our Refund and Returns Policy or need further assistance, please feel free to contact us:
- Phone: (419) 653-4285
- Email: info@cartopunie.com
- Website: cartopunie.com
- Address: 15630 County Y Rd #B, Y New Bavaria, Ohio (OH)